Terms and Conditions

1. Agreement to Terms

These Terms of Use form a binding agreement between you ("User") and our website governing your access to and use of website URL and related platforms (collectively, the “Site”). Growmore community, registered in 3.13/101 Overton Rd, Williams Landing VIC 3027, Australia, offers an online marketplace for immigration application tracking, analytics, and partner services (“Marketplace Offerings”).

By accessing the Site or using its services, you confirm that you have read, understood, and agree to these Terms. If you do not agree, you must stop using the Site immediately. We may update these Terms at any time, and continued use of the Site constitutes acceptance of any revisions.

The Site is not intended for jurisdictions where its use would violate local laws. It does not comply with industry-specific regulations (e.g., HIPAA, FISMA, GLBA), and users subject to such laws may not use the Site.

The Site is for users aged 18 and above. Minors are not permitted to register or use our services.

2. Intellectual Property Rights

The Site and Marketplace Offerings, including all content (source code, databases, software, designs, text, media, graphics) and trademarks (“Marks”), are owned or licensed by us and protected by copyright and trademark laws. All content is provided “AS IS” for personal use only.

You may not copy, reproduce, distribute, sell, or exploit any part of the Site, Content, or Marks for commercial purposes without our written permission. Users are granted a limited, non-commercial license to access and use the Site. All other rights remain reserved.

3. User Representations

By using the Site or Marketplace Offerings, you confirm that:

Your registration details are accurate and up to date.
You have the legal capacity to comply with these Terms.
You are not a minor in your jurisdiction.
You will not use automated methods (bots, scripts) to access the Site.
You will not engage in illegal or unauthorized activities.
Your use complies with all applicable laws and regulations.

Providing false information may result in account suspension or termination. Prohibited activities include selling or promoting illegal drugs, alcohol, gambling, or adult content. Violations may lead to a lifetime ban.

We do not guarantee the safety, accuracy, legality, or effectiveness of any Marketplace Offerings. The Site is for informational purposes only, and we are not responsible for errors or misrepresentations.

4. User Registration

To access Marketplace Offerings, you may need to register on the Site. You are responsible for maintaining the confidentiality of your password and all activity on your account. We may modify or remove usernames if deemed inappropriate, obscene, or objectionable at our sole discretion.

5. Marketplace Offerings

We may limit the availability of Marketplace Offerings and can modify descriptions, pricing, or discontinue any offerings at any time without notice. We do not guarantee that purchased offerings will meet expectations or that errors on the Site will be corrected.

7. Refund Policy

Before making a purchase, please review our Return Policy posted on the Site.

8. Prohibited Activities

You may only use the Site for its intended purpose as authorized by us. Any unauthorized commercial use is strictly prohibited.

As a user, you agree not to:

Collect or compile Site data without our written consent.
Mislead, defraud, or attempt to gain unauthorized access to sensitive account details.
Disrupt or bypass security features that protect Site content.
Damage our reputation or misuse Site information to harm others.
Abuse customer support or submit false reports.
Violate any laws or regulations while using the Site.
Engage in unauthorized linking, framing, or automated data extraction.
Upload harmful software, engage in spamming, or overload Site functionality.
Impersonate others or use deceptive identities.
Interfere with Site operations, networks, or services.
Threaten, harass, or intimidate our staff or other users.
Reverse-engineer or tamper with Site software or code.
Use unauthorized bots, scrapers, or automation tools.
Make fraudulent purchases or use third parties to buy on your behalf.
Collect user data for spamming or create accounts under false pretenses.

9. User-Generated Contributions

However, we may provide opportunities for you to create, submit, post, display, transmit, perform, publish, distribute, or share content and materials with us or on the Site. These may include, but are not limited to, text, writings, videos, audio, photographs, graphics, comments, suggestions, personal information, or other materials (collectively referred to as "Contributions"). Contributions may be visible to other users of the Site and may also be accessible through third-party websites. Any Contributions you submit will be handled in accordance with the Site’s Privacy Policy.

By creating or sharing any Contributions, you confirm and warrant that:

The creation, distribution, transmission, public display, performance, access, download, or copying of your Contributions does not and will not infringe on any third party’s proprietary rights, including but not limited to copyrights, patents, trademarks, trade secrets, or moral rights.
You are the original creator and owner of the Contributions or have obtained all necessary licenses, rights, consents, releases, and permissions to authorize us, the Site, and other users to use your Contributions in accordance with these Terms of Use.
You have obtained written consent, release, and/or permission from every identifiable individual featured in your Contributions to use their name or likeness as required by the Site and these Terms of Use.
Your Contributions are accurate, truthful, and not misleading.
Your Contributions do not contain unauthorized or unsolicited advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or any other form of solicitation.
Your Contributions are not obscene, lewd, lascivious, defamatory, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
Your Contributions do not ridicule, mock, intimidate, disparage, or abuse any individual or group.
Your Contributions are not intended to harass or threaten (in the legal sense) any person or to incite violence against any individual or group.
Your Contributions do not violate any applicable laws, regulations, or rules.
Your Contributions do not infringe on the privacy or publicity rights of any third party.
Your Contributions do not contain any material related to child exploitation, child pornography, or any content that could harm minors.
Your Contributions do not include offensive comments related to race, nationality, gender, sexual orientation, or physical disability.
Your Contributions do not violate, or link to material that violates, any provision of these Terms of Use or any applicable laws and regulations.

10. Contribution License

By using the Site, you acknowledge and agree that we may access, store, process, and utilize any information and personal data you provide, in accordance with our Privacy Policy and your preferences (including any settings you configure).

If you submit suggestions, feedback, or other input regarding the Site, you grant us the right to use and share such feedback for any purpose, without any obligation to compensate you.

We do not claim ownership over your Contributions. You retain full rights to your Contributions, including any intellectual property or proprietary rights associated with them. We are not responsible for any statements or representations made in your Contributions posted on the Site. You are solely responsible for your own Contributions and agree to release us from any liability, waiving any legal claims against us in relation to your Contributions.

11. Site Management

We reserve the right, but are not obligated, to:

Monitor the Site for any violations of these Terms of Use.
Take appropriate legal action against individuals who, at our sole discretion, violate the law or these Terms of Use, including, but not limited to, reporting such users to law enforcement authorities.
Restrict, limit, or disable access to any Contributions, in whole or in part, at our sole discretion and without limitation, to the extent technologically feasible.
Remove or disable any files or content that are excessively large or place an undue burden on our systems, at our sole discretion and without prior notice or liability.
Manage the Site in a way that safeguards our rights and property while ensuring its proper functionality and the smooth operation of the Marketplace Offerings.

12. Submissions

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information related to the Site or the Marketplace Offerings ("Submissions") that you provide to us are considered non-confidential and will become our exclusive property. We will hold all intellectual property rights and have full authority to use and distribute these Submissions for any lawful purpose, whether commercial or otherwise, without any obligation to acknowledge or compensate you. By submitting, you waive all moral rights to these Submissions and confirm that they are either your original work or that you have the necessary rights to submit them. You also agree that you will have no claims against us for any alleged or actual infringement or misuse of any proprietary rights in relation to your Submissions.

13. Third-Party Websites and Content

The Site may include links to external websites ("Third-Party Websites") or direct you to them through the Site or the Marketplace Offerings. Additionally, it may feature articles, photographs, text, graphics, images, designs, music, sound, videos, information, applications, software, and other materials originating from third parties ("Third-Party Content"). We do not investigate, monitor, or verify the accuracy, suitability, or completeness of these Third-Party Websites or Third-Party Content, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content made available on, linked to, or installed from the Site. This includes the content, accuracy, offensiveness, opinions, reliability, privacy policies, or other practices of such Third-Party Websites or Content.

The presence of, links to, or permission to use or install any Third-Party Websites or Third-Party Content does not imply our endorsement or approval. If you choose to leave the Site to access Third-Party Websites or use or install Third-Party Content, you do so at your own risk, and these Terms of Use will no longer apply. You are encouraged to review the relevant terms, policies, including privacy and data collection practices, of any external website you visit or any third-party application you use or install.

Any purchases made through Third-Party Websites are conducted directly with external entities, and we assume no responsibility for such transactions, which are solely between you and the third party. You acknowledge that we do not endorse the products or services offered on Third-Party Websites and agree to hold us harmless from any damages resulting from such purchases. Furthermore, you agree to hold us harmless from any losses or harm arising from your interaction with Third-Party Content or Third-Party Websites.

14. PRIVACY POLICY

We value your privacy and take data security seriously. Please review our Privacy Policy: Our Privacy Policy. By using the Site or the Marketplace Offerings, you agree to be bound by our Privacy Policy, which forms part of these Terms of Use.

Please note that the Site and the Marketplace Offerings are hosted in Australia. If you access the Site or the Marketplace Offerings from a region with data protection laws that differ from those in Australia, you acknowledge that by continuing to use the Site, you are consenting to the transfer and processing of your data in Australia in accordance with Australian laws and regulations.

15. SOCIAL MEDIA

As part of the Site’s functionality, you may link your account to third-party online accounts (“Third-Party Accounts”) by either:

Providing your Third-Party Account login details through the Site, or
Granting us access to your Third-Party Account, as permitted under its applicable terms and conditions.

You confirm that you have the right to share your Third-Party Account login details with us and/or grant us access without violating any terms governing your use of that account. Additionally, you acknowledge that doing so does not require us to pay any fees or subject us to any usage restrictions imposed by the third-party service provider.

By linking your Third-Party Account, you understand that:

We may access, display, and store (if applicable) content from your Third-Party Account (“Social Network Content”) so it can be available through your account on the Site, including, but not limited to, friend lists.
We may exchange additional information with your Third-Party Account, as notified at the time of linking.

Depending on the Third-Party Accounts you connect and your privacy settings within those accounts, personally identifiable information you post may also appear on the Site.

If a Third-Party Account or its related services become unavailable, or if access is revoked by the third-party provider, Social Network Content may no longer be accessible on the Site. You can disable the connection between your Site account and any Third-Party Accounts at any time.

PLEASE NOTE: Your relationship with third-party service providers is governed solely by your agreements with them. We do not review Social Network Content for accuracy, legality, or compliance, and we are not responsible for it. You acknowledge that we may access your email address book and contact list from a linked Third-Party Account or your mobile device solely to identify and inform you of contacts who are also registered on the Site.

To disconnect your Third-Party Account, you can contact us using the details provided below or manage it through your account settings (if applicable). We will make reasonable efforts to delete any stored information obtained through the Third-Party Account, except for your username and profile picture, which may remain associated with your account.

16. TERM AND TERMINATION

These Terms of Use shall remain in effect as long as you continue to use the Site. Without limiting any other provision of these Terms, we reserve the right, at our sole discretion and without prior notice or liability, to deny access to and use of the Site and Marketplace Offerings (including blocking specific IP addresses) to any individual for any reason or no reason at all. This includes, but is not limited to, violations of any representation, warranty, or obligation outlined in these Terms of Use or any applicable laws or regulations. We may terminate your access to the Site and Marketplace Offerings or delete your account and any associated content or information at any time, without prior notice, at our sole discretion.

If your account is suspended or terminated for any reason, you are strictly prohibited from registering or creating a new account under your name, a fictitious or borrowed name, or on behalf of any third party, even if you are acting on their behalf. In addition to account suspension or termination, we reserve the right to pursue appropriate legal action, including but not limited to civil, criminal, and injunctive remedies.

17. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to modify, change, or remove content from the Site at any time and for any reason, at our sole discretion, without prior notice. However, we are under no obligation to update any information on the Site. Additionally, we may modify or discontinue all or part of the Marketplace Offerings at any time without notice. We are not responsible for any modifications, price changes, suspensions, or discontinuations of the Site or the Marketplace Offerings, and we shall not be liable to you or any third party for any such actions.

We do not guarantee that the Site and Marketplace Offerings will always be available. Technical issues, including hardware or software failures, maintenance, or other necessary updates, may cause interruptions, delays, or errors. We reserve the right to update, revise, suspend, discontinue, or otherwise modify the Site or Marketplace Offerings at any time, without prior notice. You acknowledge and agree that we are not responsible for any loss, damage, or inconvenience resulting from your inability to access or use the Site or Marketplace Offerings during such downtimes or discontinuations. Nothing in these Terms of Use obligates us to maintain, support, or provide updates, corrections, or new releases for the Site or the Marketplace Offerings.

18. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of Australia. Growmore Immigration and you irrevocably agree that the courts of Australia shall have exclusive jurisdiction to resolve any disputes that may arise in connection with these Terms.

19. DISPUTE RESOLUTION

Informal Negotiations

To facilitate a timely and cost-effective resolution of any dispute, controversy, or claim related to these Terms of Use (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), both Parties agree to first attempt to resolve the Dispute informally before initiating any formal legal action.

You agree to resolve any Dispute informally for at least thirty (30) days before initiating arbitration. Informal negotiations shall begin upon written notice from one Party to the other.

Binding Arbitration

Any Dispute arising out of or in connection with this agreement, including any questions regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration under the rules of the Australian Centre for International Commercial Arbitration (ACICA). The number of arbitrators shall be one (1). The seat, or legal place, of arbitration shall be Sydney, Australia. The language of the arbitration proceedings shall be English. The governing law of this agreement shall be the substantive law of Australia.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes shall not be subject to the informal negotiations and binding arbitration provisions outlined above:

Disputes related to the enforcement, protection, or validity of a Party’s intellectual property rights.
Disputes arising from allegations of theft, piracy, invasion of privacy, or unauthorized use.
Claims seeking injunctive relief.

If any part of this provision is deemed unlawful or unenforceable, neither Party shall be required to arbitrate any Dispute falling within the unenforceable portion. Instead, such Disputes shall be resolved by a court of competent jurisdiction as specified in the governing law section, and the Parties agree to submit to the personal jurisdiction of that court.

20. Corrections

The Site may contain typographical errors, inaccuracies, or omissions related to the Marketplace Offerings, including descriptions, pricing, availability, and other details. We reserve the right to correct any such errors, inaccuracies, or omissions and to update or modify the information on the Site at any time without prior notice.

21. Disclaimer

The Site and the Marketplace Offerings are provided on an "as-is" and "as-available" basis. Your use of the Site and our services is entirely at your own risk. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no guarantees regarding the accuracy or completeness of the Site’s content or any content on linked websites. We assume no liability or responsibility for:

Errors, inaccuracies, or omissions in content and materials.
Any personal injury or property damage resulting from your access to or use of the Site.
Unauthorized access to or use of our secure servers, including any personal or financial information stored therein.
Interruptions or failures in transmission to or from the Site or Marketplace Offerings.
Viruses, malware, or harmful components transmitted by any third party through the Site.
Any loss or damage resulting from the use of content made available via the Site.

We do not endorse, guarantee, or assume responsibility for any product or service advertised by third parties through the Site, linked websites, or any advertisements. We are not a party to, nor responsible for, any transactions between you and third-party providers. As with any online or offline purchase, you should use your best judgment and exercise caution where necessary.

22. Limitations of Liability

To the maximum extent permitted by law, we, including our directors, employees, and agents, shall not be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages. This includes, but is not limited to, loss of profit, revenue, data, or any other damages arising from your use of the Site or the Marketplace Offerings, even if we have been advised of the possibility of such damages.

Notwithstanding anything to the contrary, our total liability to you for any claim, regardless of the cause or legal basis, shall be limited to the amount you have paid to us, if any, in the six (6) months preceding the event giving rise to the claim.

Certain jurisdictions may not allow limitations on implied warranties or exclusions of certain damages. If such laws apply to you, some or all of the above limitations may not apply, and you may have additional rights under applicable law.

23. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all respective officers, agents, partners, and employees, from any loss, damage, liability, claim, or demand—including reasonable legal fees and expenses—arising from:

Your use of the Marketplace Offerings.
Your breach of these Terms of Use.
Any violation of the representations and warranties outlined in these Terms of Use.
Your infringement on the rights of a third party, including intellectual property rights.
Any deliberate harmful act toward another user of the Site or the Marketplace Offerings with whom you interacted through the Site.

We reserve the right, at your expense, to assume the exclusive defence and control of any matter subject to your indemnification obligations. You agree to fully cooperate, at your expense, in our defence of such claims. We will make reasonable efforts to notify you of any claim, action, or proceeding requiring indemnification as soon as we become aware of it.

24. User Data

We may store certain data that you transmit to the Site to manage the performance of the Marketplace Offerings, as well as data related to your usage of these offerings. While we conduct routine data backups, you are solely responsible for any data you transmit, or any data associated with your activities on the Marketplace Offerings. Any data you provide may be visible to others, and you are responsible for ensuring that you only share information as you wish to present it. We hold no liability for any loss or corruption of such data.

25. Electronic Communications, Transactions, and Signatures

By visiting the Site, sending emails, or completing online forms, you are engaging in electronic communications. You consent to receive electronic communications from us and agree that all agreements, notices, disclosures, and other communications provided electronically—

Whether via email or on the Site—meet any legal requirement that such communications be in writing. YOU AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND RECORDS, AS WELL AS THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND TRANSACTION RECORDS INITIATED OR COMPLETED BY US OR THROUGH THE SITE. You waive any rights or requirements under applicable laws that mandate an original signature, non-electronic record retention, or non-electronic methods of payment or credit transactions.

26. Miscellaneous

These Terms of Use, along with any policies or operational guidelines posted on the Site regarding the Marketplace Offerings, constitute the complete agreement between you and us. Our failure to enforce any right or provision within these Terms of Use shall not be considered a waiver of such rights or provisions. These Terms of Use shall be enforced to the maximum extent permitted by law. We reserve the right to transfer or assign our rights and obligations to others at any time. We are not liable for any loss, damage, delay, or failure to act due to circumstances beyond our reasonable control.

If any provision of these Terms of Use is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and will not impact the validity or enforceability of the remaining provisions. No joint venture, partnership, employment, or agency relationship is created between you and us as a result of these Terms of Use or your use of the Marketplace Offerings. You acknowledge that these Terms of Use shall not be interpreted against us solely because we drafted them. Additionally, you waive any defences related to the electronic nature of these Terms of Use and the absence of physical signatures by the parties involved.